Privacy Policy

Effective Date: 31st January 2021

TANO Performance Group
128 City Road
London, United Kingdom
EC1V 2NX
Email: team@tanoperformance.co.uk

At TANO Performance Group, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and other contact details.
  • Health and Fitness Data: Information related to your health, body composition, and fitness goals, including data obtained from DEXA scans and consultations.
  • Payment Information: Details necessary to process payments, such as credit or debit card information.
  • Website Usage Data: Information about your visits to our website, including traffic data, location data, and other communication data.
  • Communications: Records of your correspondence with us, including emails and messages.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide you with our services, including DEXA scans, consultations, and personalised fitness plans.
  • Customer Support: To respond to your inquiries and provide support for our services.
  • Personalisation: To tailor our services to your specific needs and preferences.
  • Marketing: To send you promotional materials and updates about our services, where you have consented to receive such communications.
  • Legal Compliance: To comply with legal obligations, including record-keeping and reporting requirements.
  • Website Improvement: To analyse website usage and improve our website’s functionality and content.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services. These providers are required to keep your information confidential and use it only for the purposes for which it was provided.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and access is limited to authorised personnel only. We use encryption and other technologies to protect your data during transmission.

5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Restriction: You can request that we restrict the processing of your personal information.
  • Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
  • Objection: You can object to the processing of your data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at team@tanoperformance.co.uk.

7. Cookies

Our website uses cookies to enhance your browsing experience and improve our services. Cookies are small files that are stored on your device when you visit our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

TANO Performance Group
128 City Road
London, United Kingdom
EC1V 2NX
Email: team@tanoperformance.co.uk